Returns & Exchanges

Most items ordered on DiamondOrganics.com (dba Nexon) will be fulfilled by Amazon. Orders shipped by Amazon can be returned within 30 days of receipt of shipment. In special cases, some items have different policies and requirements associated with them. Products that are purchased through third party sellers will be returned back to those sellers. While most third party sellers have return policies that are somewhat equivalent to Amazon, some seller return policies may vary. You may view the return policy for each private seller before purchase by clicking the "Returns & Refunds" tab of the seller's profile.

Free Returns

Certain products are eligible for free returns. Only products that say they are eligible for free returns on the product page will qualify. Items sold by third party sellers do not qualify for free returns. No minimum purchase amount is required to qualify for free returns. If you are not satified with your purchase, return all eligible products in a new and unworn condition. Original shipping fees will not be refunded. Additionally, all product certificates of authenticity, grading, and appraisal must be returned otherwise your return will be rejected.

Amazon will process your return and issue a full refund with no deduction for return shipping after receiving your return of the eligible product(s). If your return is not a result of an Amazon error, we will not refund the original shipping fees. If you return product(s) that are ineligible for free returns with product(s) that are eligible for free returns, Amazon may deduct the shipping costs for the ineligible product(s) from your refund amount in accordance with Amazon's general returns policy.